Troubleshooting Suggestions

If your athlete is not receiving the invite email from Volt you can follow the troubleshooting suggestions below.

Have invite emails been sent?

Go to the Users index page in your coach account and confirm an invite email has been sent to the athlete(s). If an invite email has not been sent to an athlete, you will see the "invite not sent" icon, next to the athlete's name. Click the ellipses (...) on the athlete, and click Send Invite.

Are athlete email addresses spelled correctly?

Go to the Users index page in your coach account and confirm the email address is spelled correctly. To edit the email address, click the ellipses (...) icon along the athlete’s row, select Edit Detail, make the necessary changes, and select Save. Resend the invite email after the edit has been made. 

Note: If an invite has already been accepted you will not be able to edit the athlete's email.

Copy and send the Athlete invite link directly.

You can copy the invite link and send it in a direct email, text message, or another format to your athlete directly. Go to the Users index page in your coach account and confirm the email address is spelled correctly. To edit the email address, click the ellipses (...) icon along the athlete’s row, and select Copy Invite Link.

Note: If an invite has already been accepted you will not be able to copy the invite link.