Overview
Some iOS users may encounter an issue where the Apple Health Access screen repeatedly appears when using the Volt app. This is caused by a known bug in Apple's iOS system. Please note, not all users may be affected by this bug. However, if you do experience it, this article provides guidance on how to handle it.
Steps on how to resolve the issue
While we await a fix from Apple, you can follow these steps to attempt to resolve the issue:
- Delete the Volt app ( Don't worry- your workout data will remain saved and will sync when you reinstall the app and log in).
- Go to Settings -> Privacy and Security -> Health -> Uninstalled Apps -> Volt
- Select "Delete All Data from Volt"
- Reinstall Volt
If the issue persists after following the steps above, please contact our support team at support@voltathletics.com, and we’ll be happy to assist you further.