My athletes are not getting the invite email. What do I do?

Troubleshooting Suggestions

New Coach Platform (V3)

If your athlete is not receiving the invite email from Volt you can follow the troubleshooting suggestions below.

Have invite emails been sent?

Go to the Users tab in your coach account and confirm an invite email has been sent to the athlete(s). If an invite email has not been sent to an athlete, you will see the "invite not sent" icon, Screen_Shot_2022-08-03_at_11.13.25_AM.png next to the athlete's name. Click the ellipses (...) on the athlete, and click Send Invite.

Are athlete email addresses spelled correctly?

Go to the Users tab in your coach account and confirm the email address is spelled correctly. To edit the email address, click the ellipses (...) icon along the athlete’s row, select Edit Detail, make the necessary changes, and select Save. Resend the invite email after the edit has been made. 

Note: If an invite has already been accepted you will not be able to edit the athlete's email.

Copy and send the Athlete invite link directly.

You can copy the invite link and send it in a direct email, text message, or another format to your athlete directly. Go to the Users tab in your coach account and confirm the email address is spelled correctly. To edit the email address, click the ellipses (...) icon along the athlete’s row, and select Copy Invite Link.

Note: If an invite has already been accepted you will not be able to copy the invite link.

Classic Coach Platform

Have Invite emails been sent?

Go to the Manage tab in your coach account and confirm an invite email has been sent to the athlete(s). If an invite email has been sent to an athlete, the athlete’s Status will be a grey timer icon or a blue checkmark icon. If an invite email has not been sent, the status will be a yellow exclamation icon.

Are athlete email addresses spelled correctly?

Go to the Manage tab in your coach account and confirm the email address is spelled correctly. To edit the email address, select the “...” icon along the athlete’s row, select Edit Information, make the necessary changes, and select Save. Resend the invite email after the edit has been made.

Check email filters

Instruct athletes to check all of their email folders (including spam/junk) in case the invite email has been mistakenly filtered by their personal or organizational settings. Perhaps check with your organization’s IT department to ensure that emails from Volt Athletics are not being blocked at the organizational level.

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